Return Policy

We hope that you love all your purchases from Tree Of Life Mercantile. However, we understand that sometimes you may need to return a purchase. Online purchases are eligible for STORE CREDIT ONLY if returned within 14 business days of receiving your order. After this timeframe, your item would not be eligible for return. 

Items must be in perfect condition to be accepted for return. For clothing items, no makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted. 

We do not offer exchanges.

RETURNS: All returns must be postmarked within 14 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.​

RETURN PROCESS: To return an item, please email customer service at info@treeoflifemercantile.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Tree Of Life Mercantile
Attn: Returns
RMA #
Your Address

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS: After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 3 days from the receipt of your item to process your return. Please note that refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.​

Please Note: A 15% restocking fee will be deducted from your store credit. Sale items are FINAL SALE and cannot be returned.​

QUESTIONS: If you have any questions concerning our return policy, please contact us at: info@treeoflifemercantile.com